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CardTrac Frequently Asked Questions

Find the most asked questions below in regards to our new monitoring tool, CardTrac.

NEW - Travel Plan Feature

Travel Plan Exemptions in CardTrac provides Debit cardholders with a self-serve option to inform USX FCU and our security staff about their travel plans without the need to call or visit their local branch. Cardholders securely can create up to two travel exemptions with 15 domestic and/or international destinations within the app. This will allow for uninterrupted use of your debit card.
At this time, Debit card(s) are operational. We anticipate VISA credit cards to be online in 2021.
Once you’ve select your debit card. Under the Manage Card tab you find the Travel Plan.
Tap the Travel Plan, you will then see “Add Plan”. You will then be sent a security token via text*. You will enter the token. At this point, you can enter your planned destination (state or country) and the duration you will be traveling. You can schedule 2 travel plans per card.
*Please note: USX Federal Credit Union MUST have your current cellphone number on file so that the security token can be sent. Also, to ensure uninterrupted usage of your USX Federal Credit VISA credit card, please contact the credit union and alert us of your travel plans.
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